Course Description

Course Code :

This highly interactive course is designed to equip managers and supervisors in negotiating and influencing tools and techniques.


Course Objectives

To provide delegates with the skills and experiences enabling them to incorporate them into their everyday working environments.

Course Features

  • What is negotiating?
  • 5 stages of negotiating
  • Handling conflict
  • Skills to successful negotiating
  • 6 principles of influencing
  • Approaches to influencing
  • Influencing skills