Course Description

Course Code : BMBA2180

This highly interactive course is designed for people who will get involved in six sigma improvement projects in their workplace.

Course Objectives

Delegates will be able to recognise the steps and phases in a Six Sigma project, know how and when to use certain tools within the Six Sigma Toolbox and contribute their skills and knowledge to ensure the success of Six Sigma projects.

Course Features

  • Lean Six Sigma Introduction
  • Understanding variability
  • Process basics
  • Defining Customer Value
  • Cost of Poor Quality
  • DMAIC overview
  • Critical to Quality requirements
  • SIPOC diagrams
  • Measurement basics
  • Collecting data
  • Basic data analysis—Pareto, histograms and run charts
  • Process mapping
  • Cause and effect — Ishikawa diagrams
  • Identifying, evaluating and developing solutions