As a training company with 20 years of experience, we have developed great relationships with our customers and generally understand what works for all parties. We avoid overfilling our courses and prefer our delegates to interact with each other.  Delegates often come from different companies and have mixed abilities, but we ensure everyone gains from the experience. To make our courses viable we need to ensure minimum numbers of attendance. We allow bookings of just one delegate, but these can be subject to rescheduling or cancellation if we don’t get minimum numbers within 2 weeks of the course running. 



Bookings may be made by telephone, website or email. Bookings may be subject to change should numbers be insufficient to run the course. You will be notified within 2 weeks of the course date should there be a need to postpone your course. 

To book a place on a course, you will need to provide some personal details. Please refer to the Privacy Policy for details of how we process your information. Data will be held in accordance with GDPR regulations. 


Payment must be made in full or proforma invoice process completed, prior to the date of course commencement. Payment can be made via the BACS, PayPal or Card Payment over the telephone. 

Training Accounts 

Companies wishing to complete training on account must sign up for a Control 2K Training Account (please click here for Application Form). Applications must be approved prior to booking courses.  


Cancellations must be received in writing by email no later than 2 weeks prior to the course start date. Cancellations received after this deadline will be subject to 50% cancellation charge. Failure to provide notice of cancellation or non-attendance will result in 100% being charged. 

Joining Instructions 


Your joining instructions will be sent to you no later than 1 week prior to course commencement. Your instructions will include the date and time of the course, plus any special guidelines relating to your visit. Please read these carefully before arrival. 


Course Hospitality 

All full day courses include a complimentary buffet lunch. Its is your responsibility to make us aware of any specialist dietary requirements, allergies or preferences during the booking process. Issues cannot be rectified once the course commences. 

Health & Safety 

It is your responsibility to inform us of any reason why you may be not safe to attend your course, or any special requirements for access/equipment/disabilities which you may need to complete the course safely. Failure to do so may result in you not being able to attend. 

The Training Centre operates a safe, socially distanced procedure for attendance and conduct in the building - please read your joining instructions for detailed information. 

Personal Belongings 

Control 2K is not responsible for any personal belongings (such as laptops, phones, tablets, etc) whilst on the premises. Any personal belongings should be kept with you at all times, there are no storage lockers provided. 

Limitation of liability 

  1. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your   liabilities in any way that is not permitted under applicable law.             
  2. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.             
  3. To the maximum extent permitted by law, Control 2K Limited accepts no liability for any of the following:                 
  • any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;                     
  • loss or corruption of any data, database or software;                     
  • any special, indirect or consequential loss or damage.                     


  1. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.             
  2. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.             
  3. These terms and conditions contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.   
  4. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.             
  5. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.             
  6. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.             
  7. These terms and conditions will be governed by and interpreted according to English law. All disputes arising under these terms and conditions will be subject to the exclusive jurisdiction of the English courts.             


Control 2K Limited details         

  1. Control 2K Limited is a company incorporated in England and Wales with registered number 3709130 whose registered address is Waterton Technology Centre, Waterton Industrial Estate, Bridgend, CF31 3WT and it operates the Website The registered VAT number is 729012844.